FAQ

SO MUCH that can be lost in communication to get from point A to point B

So I made a “bootleg” video I just streamed live from my desk to show you all. I can make a prettier video later… but for now this should give you all the nuts and bolts of what you need to login and play your videos.

For an existing user who has classes on the old website that they paid for click this link to learn how to get settled on the new site and have your classes filter over automatically:

https://youtu.be/AHYf3fm0mXo

for users WITHOUT PAID classes on the old site just register for a new account here:  it’s easier and you can always re-enroll in the free classes once you’re logged in.

https://boldnotionquilting.com/my-account/

ANY ORDERS BEFORE FEBRUARY 12th 2020 WILL NOT SHOW UP ON THE NEW SITE

For users who are logged on and you’re getting a “video playback issue” security settings… etc:

You’ll need to follow these directions. If you’ve already tried.. watch the video and TRY AGAIN

https://youtu.be/jzbjGr5Vogo

If you have done all these things and still have issues please email me at boldnotionquilting@gmail.com and let me know how far you got and the problems you’re having. Unfortunately this is all user error as most everything on the site is working well.. we just have to figure out where the error is to get you all settled!

Thank you all for your patience, as with everything there are growing pains and I appreciate you sticking with it!

Lauren J

Absolutely! The cost for teaching will include class time and kit fees (if applicable) as well as travel expenses and meals.

In order to provide an accurate quote to visit your guild or shop, it is best to contact Lauren directly  to work out all the details.

Click here to See classes available and submit an Information request form.

Or email Lauren Directly

Once you have completed your purchase, you will be able to access your classes as many time as you need! Please continue to refer back to as much as you would like to get concepts down. No more paying $300 for a class you can view once!

Drawing Based

• • Drawing based classes have instruction on how to work your way through the designs utilizing just the designs concepts of breakdown and construction.
  • They will come with Worksheet PDF printouts and you usually only need a paper and pen to take them (and a printer if you are printing the worksheets). Sometimes these classes have bonus content with them such as a quick tutorial for stitching.
  • There is always bonus or added content in your classes and the value is always more than the cost of admission!

Quilt Along

• • Quilt alongs are usually a PROJECT BASED CLASS. Plan on:
    • practicing drawing the designs on worksheets
    • having practice stitch instruction before the actual stitching on the project.
    • watching me quilt designs on the project itself with full instruction
  • These classes come with PDF printouts for worksheets and materials; should you not have access to a printer please reach out to Lauren at Boldnotionquilting@gmail.com

The beauty of these classes is that we go through everything in such detail before you even begin to free motion quilt that you feel so confident by the time you go to the machine and quilt on your project. Once you take one quilt along you’ll be hooked! You can purchase everything you need for your classes here. 

Free Motion Mastery

• • Free motion mastery classes really take my personal free motion quilting journey from “I have no idea what materials I need to make the quilting look the way I want it to” to “I can free motion quilt anything”
    • We log all the building blocks one at a time through a series of multiple videos and instructions per mastery class.
    • Each mastery class has a theme to help you build your skills as much as possible the fastest way as possible
    • While none of the classes have a prerequisite you aren’t required to take class 101, 102, and 103 before you take class 104, I strongly recommend that you do because in each class we touch on various topics that make the next class so much easier to sink in.

I broke down all the learning over my years of quilting into easy to follow building blocks just for you, and I would hate for something not to sink in because you missed a previous class. But If you’re confident you know ALL that you need to know Just jump right in to whichever class makes you happy! Worst case scenario you hit pause and jump into the previous class to get your bearings!

Absolutely! Over 70% of the people who take my classes are sit down quilters. I started out as a sitdown quilter and I try my best to give you tips and tricks for sit down quilting during the instruction to help it feel more in your wheelhouse. If you can take the machine out of the equation, however, you’ll realize that all of the thread paths and designs work the same on a sitdown.. you just have to move your fabric instead of the machine.

if you’re new to sit down quilting try this free class here.

Once you login visit My Account and all your classes will be there under the my courses link. You need to be LOGGED IN to be able to see the classes you paid for and watch them.

The website switched over in January of 2020 and you may have paid for classes on the old website that didn’t transfer to the new website. Not to worry, you paid for these classes and they are yours. Feel free to email Lauren and let her know.

• include your email associated on the old website and the email you’re using on the new website. This way Lauren can verify your purchase and upload you into the appropriate classes.
• include the names of classes you paid for.

I send out alerts on my

• Facebook Page
• Instagram
• or for a sure thing Join my mailing list here

If for some reason you don’t get emails or they go to your spam after you have signed up make sure to open one and hit the 3 dots in the top right hand corner and add Bold Notion Quilting to your safe senders list.

Check to see if the bobbins I carry will fit your machine here!

If your order was placed after January 2020, Once you login see your orders here.

Bold Notion Quilting got a new website in January 2020, if you have purchased anything before then, and you might need to see your order or grab a receipt; your paypal account will have record of it as well  your credit card company.

If you need a detailed order slip, again your paypal will have record of it, or I can look up anything you need, I will,  just include your email along with the order information you need, Contact Lauren Here.

On average you receive your orders in 5 days but it can take as many as 7 from date of purchase.

It typically takes 1-3 days to process all orders. Once received and processed on my end, please allow 1-3 days via priority mail from Florida USA to get to you (if you’re in the US). If you are outside of the USA it varies based on country.

The closer to Florida you are the sooner they get to you!

If it has been over 7 days and you haven’t received your order, please reach out to Lauren directly! There may be an error in shipping or your order could have been overlooked for packing.

I’ll do what I can to take care of you.

If you are outside of the USA and you had your items sent first class that does not allow for tracking and your items cannot be found if lost; or replaced if lost or damaged. First class shipping international usually makes it to whereit needs to go but it is ship at your own risk should you live in a country with questionalble shipping reliability.

Only priority international has insurance and tracking for up to 200$ worth of products. this tracking allows for me to find your items and the insurance allows for me to replace them for you with very little hassle for you.

If shipping outside of the USA and your parcel takes longer than 14 business days to get to you, priority international mail please reach out to Lauren immediately to ensure your item is on its way to you.

At this time we ship to:

USA, Canada, Australia, New Zealand, Europe & the UK, but we add new areas all the time, so put an item in your cart and proceed to shipping to see if it’s shipping rates pop up! Shipping can vary based on destination and shipping speed you choose. Once you select your products and enter in your address, the website will give you your shipping options.

if your country is not available it might have been overlooked feel free to email Lauren and see if I can add the shipping destination you need.

If you choose first class international to save on shipping, please note that your package cannot be tracked down if lost, or replaced; as it will NOT have insurance and tracking like a priority package international shipment.

First class international shipping usually arrives where it should but without tracking and insurance is a ship at your own risk should the package or contents end up damaged or lost.

For edge to edge services Submit all your information on this page and ship in your quilt top ASAP to secure your spot in line. Quilts are completed on a first come first serve basis. Once your quilt is received we will let you know your number in line!

Please enter all of you information in as accurately as possible, mis-measurements can result in additional charges to your account.

Your quilt will not be sent back until such charges are paid in full.

For custom orders, please fill out this form as the slots are extremely limited for the year (less than 10 quilts per year).

The form allows for you to send in an image and this is extremely helpful in getting you an accurate quote.

Please reach out for custom quilting 4-6 months in advance of your project deadline completion date. On rare occasions Exceptions can be made to get your quilt done sooner.

The way I work my scheduling: once you agree to your quilting quote and date for shipping your quilt in, depending on the size of your quilt I could have it for up to 3 weeks to quilt it and ship it back. Should I run behind schedule or can’t meet your deadline I will call and make the proper arrangements to get your quilt finished and back to you as best as possible.

Luckily  if you’re still working to finish it, this will give you time to get your custom slot scheduled and to get your WIP done!

Please make your backing a good 6” bigger on each side of your top this makes loading your quilt onto the machine very easy. For all tips for preparing your quilt top please checkout my tips here: _YOUTUBE VIDEO TO COME_

**** It rains a lot here in Florida so having your items in a safe dry P.O. under lock and key Box is best! Once you mail off your quilt please email Lauren at  and let her know!

Please ship your quilt to:

Bold notion quilting
3000 Murrell Road
#561622
Rockledge FL 32956

The Jackson’s have been re stationed to Texas  so if our quilt is due after May 2020 email Lauren directly to get an address.

This is an online shop and not yet a store front. For local quilt drop off, please email Lauren directly for a drop off location.

• For edge to edge quilting, send your quilt in ASAP and it will get worked on in the order it  is received.  Edge to edge tops take 2-4 weeks for completion and are sent back once completed.
• For custom quilting, I will need your quilt AT LEAST the week before it is scheduled.

If you’re not sure when we scheduled your quilt, please email boldnotionquilting@gmail.com or call Lauren at 850-556-6774.

You can also reference my calendar to see when the dates you have locked in are.

• For best results I like to stick to a 2-4 week rule for custom quilts.
  • Send your quilt in at least the week before it’s due
  • I will hold onto it for 2-3 weeks after I receive it so that I can plan it and quilt it
  • Once it is completed I send it out to BNQ, your quilt isn’t out of your possession for more than 4 weeks.

I don’t like to have a large backlog and enjoy scheduling my time. I am sure you enjoy getting a speedy turnaround on custom tops!

Sometimes I run behind due to running the shop, quilting custom tops, and traveling to teach, if I am behind I will call and we will work out a new timeline. some people can be flexible and some cannot so we will play musical quilts until the schedule works out just right.

• For edge to edge quilts, the time varies. I do these between custom orders and shouldn’t have your quilt longer than a week or 2 once it is received. In the busy times, it could be up to 3-4 weeks. If I am running longer than 4 weeks I  will call/email and notify you directly, with the phone/email you provided at check-in.

At this time the return policy is on a case by case basis. Please email Lauren at Boldnotionquilting@gmail.com and we can discuss all options for returns. I try to be as amenable as possible, if something was shipped in error, was harmed during the shipping process or is defective please notify Lauren immediately.

Returns are on a case by case basis and usually are approved for store credit.  All Items must be:

• new and unused
• in original packaging
• quilt kits: fabrics need to be unused in every way, not ironed, uncut, unwashed, un-dried and in an odor free environment (no smoking or incense) to be eligible for a return: yardage will need to be verified as such upon it’s arrival BEFORE your return is procesed.
• Of course if your items were damaged in shipping please contact us immediately with images of shipping container, label and all contents. This will ensure the insurance claim can be processed by the mail provider, we will send out your new items immediately and handle the insurance claim after so you don’t have to wait to work on your projects.
• if items are missing or damaged in  your order we definitely want to know so we can get out the proper items right away! Please contact us here

**** All returns have to be approved before you ship any items back.  It rains a lot here in Florida so having your items in a safe dry P.O. Box is best!

Ship Items back to:

Bold notion quilting
3000 Murrell Road
#561622
Rockledge FL 32956

At this time the return policy is on a case by case basis. Please email Lauren at Boldnotionquilting@gmail.com and we can discuss all options for returns. I try to be as amenable as possible, if something was shipped in error, was harmed during the shipping process or is defective please notify Lauren immediately.

Returns are usually approved for store credit. Should you need money returned to a card for an order that you simply changed your mind or decided you won’t use the items,  your order will be subject to processing fees which are simply the cost incurred to both charge your card for the order and to return funds to your card. this is usually 3% of order total plus $.30 per transaction.

Cuts of fabric cannot be returned as they cannot be held and sold in the same quantity for future sales. Items that the packaging is broken or missing cannot be returned if they were purchased and you simply changed your mind and want to return them. This is due to the fact that they cannot be resold without their packaging.

On average you receive your orders in 5 days but it can take as many as 7 from date of purchase.

It typically takes 1-3 days to process all orders. Once received and processed on my end, please allow 1-3 days via priority mail from Florida USA to get to you (if you’re in the US). If you are outside of the USA it varies based on country.

The closer to Florida you are the sooner they get to you!

If it has been over 7 days and you haven’t received your order, please reach out to Lauren directly! There may be an error in shipping or your order could have been overlooked for packing.

I’ll do what I can to take care of you.

If you are outside of the USA and you had your items sent first class that does not allow for tracking and your items cannot be found if lost; or replaced if lost or damaged. First class shipping international usually makes it to whereit needs to go but it is ship at your own risk should you live in a country with questionalble shipping reliability.

Only priority international has insurance and tracking for up to 200$ worth of products. this tracking allows for me to find your items and the insurance allows for me to replace them for you with very little hassle for you.

If shipping outside of the USA and your parcel takes longer than 14 business days to get to you, priority international mail please reach out to Lauren immediately to ensure your item is on its way to you.

At this time we ship to:

USA, Canada, Australia, New Zealand, Europe & the UK, but we add new areas all the time, so put an item in your cart and proceed to shipping to see if it’s shipping rates pop up! Shipping can vary based on destination and shipping speed you choose. Once you select your products and enter in your address, the website will give you your shipping options.

if your country is not available it might have been overlooked feel free to email Lauren and see if I can add the shipping destination you need.

If you choose first class international to save on shipping, please note that your package cannot be tracked down if lost, or replaced; as it will NOT have insurance and tracking like a priority package international shipment.

First class international shipping usually arrives where it should but without tracking and insurance is a ship at your own risk should the package or contents end up damaged or lost.