Website Errors?

If you are experiencing errors on the site, this is often due to your data “cache.” Read the information below on what your cache is and how to clear it across multiple devices, to resolve the problem.

What is Your Browser Cache?

Your cache is the name for a portion of your hard drive that is dedicated to storing browser files that your browser determines it may need to use again. Web pages are packed with information, and this information is stored in dozens, hundreds and sometimes thousands of files for just one site. Your browser will cache portions of the page for you so in future visits load times are quicker, improving your overall internet experience.

Why Should I Clear my Cache?

Your browser will store things like files, CSS styles, JavaScript scripts, images, and other multimedia content.

When changes are made to a website like updating a logo, changing a picture, increasing font or changing colors, you may run into trouble with your browser’s cache. Occasionally your browser will load your cached info instead of updated portions of the page that you are desiring to view. This can result in a slow down, image errors or functionality problems.

For this reason, It is important to clear your cache especially when a website isn’t behaving, so you are able to see the changes as they will appear to anyone viewing the page for the first time.

What Does Clearing my Cache Do?

Clearing your cache exactly what it sounds like. You are deleting all saved information from your local hard drive that has been stored in the cache. When you return to internet websites that you have been to in the past your browser will “think” you have never been to that page before and cache fresh updated info from the websites, allowing the website to communicate appropriately with your computer resulting in less errors as you’re using the page.

How do I clear my cache?

In Chrome

    • On your computer, open Chrome.
    • At the top right, click More More.
    • Click More tools and then Clear browsing data.
    • At the top, choose a time range. To delete everything, select All time.
    • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
    • Click Clear data.

Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.

Get the Clear Cache extension here!

iPhone & iPad Safari

    • Open the “Settings” app on iPhone or iPad
    • Scroll down to “Safari” and choose that
    • Navigate down in Safari settings to tap on “Clear History and Website Data”
    • Tap to confirm hat you want to “Clear History and Data” to clear cache from Safari
    • All caches, Safari browsing data, cookies, and browsing history will have been removed from the iPhone or iPad, as well as any other synced device with iCloud.

Learn more here.


    • Click on the Settings menu in the upper-right corner.
    • Click Internet options
    • Under the General tab on the upper-left-hand side, scroll down to Browsing history.
    • Select Delete…
    • Check the Temporary Internet files and website filesCookies and website dataHistory, and Download History boxes.
    • Select Delete.
    • Close Internet Explorer and reopen it for changes to take effect.

Android phone:

    • Open the Chrome app on your device.
    • Tap the three-dot icon, found at the top right, to open a dropdown menu.
    • Tap History, then Clear browsing data.
    • If desired, select the oldest date you would like cleared using the Time Range dropdown menu.
    • Select Cached images and files.
    • Tap the Clear data button to clear cache.

If you do all of these things and the website is still not functioning properly or you cannot login you might need further assistance to reach out to the team at